मोदी सरकार ने उपभोक्ताओं को फायदा पहुंचाने के लिए कंज्यूमर एप (Consumer App) लॉन्च किया है। इस एप के जरिए ग्राहक किसी सेवा को लेकर अपनी शिकायत दर्ज करा सकेंगे। उनकी शिकायत की सुनवाई 60 दिनों के अंदर होगी। इसके अलावा सरकार ने कहा है कि ग्राहकों की साधारण शिकायत का निपटारा 15 दिनों के भीतर होगा। लोगों की सुविधा के लिए इस एप में अंग्रेजी और हिंदी भाषा का सपोर्ट मिलेगा। इस एप को गूगल प्ले स्टोर और एप स्टोर से डाउनलोड किया जा सकता है। इसकी डायरेक्ट लिंक सबसे नीचे दी गई है।
मोबाइल एप पर ग्राहक शिकायतें दर्ज करा सकते हैं | Customers can file complaints on the mobile app
केंद्रीय मंत्री रामविलास पासवान ने एप की लॉन्टचिंग पर कहा इस एप में ग्राहक अपनी शिकायत दर्ज करा सकते हैं। इसके साथ ही ग्राहक शिकायत पर क्या कार्रवाई की गई है, इसकी जानकारी भी हासिल कर सकेंगे। उन्होंने आगे कहा है कि हम उपभोक्ताओं की शिकायतों को जल्द-से-जल्द निपटारा करेंगे।
Mobile App an alternate way to register consumer related grievances
This Mobile App is an alternate way to register consumer related grievances in the portal https://consumerhelpline.gov.in. The website was launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances. As per the Consumer Protection Act, 1986, consumers can approach Consumer Fora at the District, State and National level for dispute resolution. Though all efforts will be made to address grievances made on the portal, if the grievance is not redressed to the full satisfaction, a consumer has choice to approach the appropriate Consumer Fora.
consumer can register grievance by toll free number
An aggrieved consumer can register grievance by either calling the toll free number 1800-11-4000 or 14404 to talk to an agent to register or register online on the portal or through the Mobile App in which case the consumer gets an userid and password to lodge grievance.
On the portal or through Mobile App,
Step 1. For onetime registration, consumer is required to click on the signup giving details required and verifies through his/her email. The User id and password are created.
Step2. Using this user id and password, consumer enters into the portal and fills in required details of grievance attaching necessary documents (if available).
This Mobile App has the following additional features:-
(a) consumer awareness material under the link Consumer Knowledge Base.
(b) Addresses of various Consumer Fora are also available under the link Consumer Forum Contact Details.
(c) Various useful sites are linked under Important Links.
Any grievance received entered in the portal and a unique docket number is generated and given. Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency. As a follow up action, these agencies are reminded at stipulated interval.
The status of the complaint can be tracked through the Mobile App under the link “Track your complaint”. Status of complaints are also communicated via automated emails.
Disclaimer:
• Contents of links to sites outside this web portal, are not the responsibility of the Department.
• All rights are reserved.
• No part of this web portal, can be reproduced / copied without the prior approval of the Department of Consumer Affairs.
National Consumer Helpline (NCH) APP DOWNLOAD करने के लिए यहां क्लिक करें
